- The said netwayconnect.website is owned by Netway Infotech Pvt. Ltd.
- The company Netway Infotech Pvt. Ltd. is a Category –“B" VNO licensed Internet Service provider.
- Netway Infotech Pvt. Ltd. hereby agrees to supply Broadband Internet access and services ("the Services”) to the Customer on the terms & conditions mentioned herein.
- Service Plans available to the customer are more fully detailed in the Price list which has been made available to the Customer by the Company. This is fully detailed on our website netwayconnect.com & is updated regularly with the current plan list & details.
- The Company reserves the right to withdraw any Service Plan, or amend the price of or entitlements under any Service Plan without notice.
- Customer shall pay the Subscription Amount in advance as these are Pre-paid services. Taxes will be extra as applicable. Subscriptions once done will not be cancelled/refunded at any condition. Plans speeds are indicative up to ISP node.
- At the discretion of the Company, the Customer may be permitted to change the Plan under which he/she/they have obtained the Service at such additional cost which the company may decide; subject however that such change will be affected only post completion of the billing cycle.
- Upon reaching of the expiry conditions, services shall be suspended. However, the customer can get the services reactivated, by subscribing to any applicable Renewal Pack and completing payment thereof.
- In case the customer opts for shifting of services, she/he has to submit a formal written shifting request to support@netwayconnect.com with updated KYC. Shifting of services is subject to availability of network feasibility & company does not guarantee any such availability. In case such shifting is not available, the customer agrees to forfeit any amount that has been paid for the services and no refund of the same will be entertained. Customers are liable to pay to shifting charges as per company policy.
- The service should be used for the purpose of subscription/Personal application (Residential use) and the Customer cannot use the services for any other purposes.
- The internet access services subscribed to under any plan is a residential plan not meant for redistribution or sharing of any kind. Any unauthorized redistribution shall invite suspension of services and no refunds can be claimed thereafter.
- Customer using Wi-Fi services within their personal network may do so at their own risk and any Govt regulations shall be the responsibility of the customer only. The Company takes no responsibility for such extensions for any reason whatsoever.
- The Company takes no responsibility whatsoever for the content on the Worldwide Web or access to any content whatsoever by the Customer or any other person using the service.
- The company is not responsible for any commitment, representation, or offering by the distributors or channel partners or dealers. Customers are advised to check back with the company in case of any doubt or any commitment etc received from anyone with regard to the services of the company.
- The Company will endeavour at all times to maintain an adequate and reasonable quality of the Service. However, the availability and quality of service may be affected by factors outside the Company’s control such as physical obstructions, geographic weather conditions, and other causes of electronic/electrical interference or faults in other telecommunication networks including natural disasters, force majeure situations, and Acts of God etc. to which the network is connected or on which network is built-up. The company shall not be liable for any consequences arising thereof including but not limited to damage to the customer’s PC or any other input or output devices of any type connected to it or any other property. Also, the Company makes no representation or warranties as to the continuity or availability or quality of the Services. The company shall not be obliged to grant any service credit for disruption of services due to any reason outside its control.
- The Company reserves the right to confirm or verify the information/details given by the Customer in this agreement at any other time directly or through its agents and/or associates, and may require the Customer to produce proof as necessary and applicable to substantiate such information/details.
- The Company also reserves the right to pass on any information relating to subscribers as requested by any Govt authority at any time and subscribers agree to share complete info as requested by the Company / Govt Authority at any time without prejudice.
- The Company retains the right to withdraw or terminate the Service without notice in the event of:
- Wrongful, malicious or fraudulent representation by the Customer in respect of the details required by the Company for the provision of services to the Customer.
- Non-payment of dues by the Customer in respect of installation charges, monthly subscription charges, dishonour of cheque issued by the customer. The company reserves the right to levy a penalty for cheques dishonoured, at the time of restoration of service.
- Resale or unauthorized additional connections from the connection supplied hereby to the Customer.
- Any breach of the terms of this Agreement by the Customer.
- Any change or alteration in the Company’s network resulting in an inability to provide the Service to the Customer.
- Complying with an order/request/direction from any Statutory/Regulatory Government authorities.
- The Company reserves the right to suspend the Services during technical failure, modification or repair, or testing of the Services or the Network. DOT Compliance:
- All DOT guidelines/amendments (current as well as upcoming in the future) applicable to services provided. IPDR records of all Netted data will be maintained as per DOT guidelines.
- The company accepts no responsibility or liability whatsoever for commercial transactions of any nature including bookings, purchases, contracts or agreements entered into over the Internet by the Customer or any person or firm using the connection of the Customer.
- The Company shall not be liable for any failure or breakdown in the service or any loss or damage caused to the Customer due to war, hostilities, acts of terrorism, riots, strikes, lockouts, civil commotions, earthquakes, lightning, floods, accidents, fires or explosions, acts of god, governmental acts, regulations or directions, sanctions or any Force Majeure situations not within the control of the Company.
- The Customer and the Company agree that this Agreement has been duly authorized and executed and is valid and binding and is enforceable in law in accordance with its terms.
- In relation to any arbitration under the terms and conditions herein, the courts of Thane shall have exclusive jurisdiction.
- Customer agrees to indemnify and keep indemnified the company from any losses that customers may face while using the said subscription services either directly due to the service or any specific use of the service by the customer at all times.
- The terms contained hereinabove are over and above terms & conditions governing the services as contained in relevant tariff leaflet, website of the company including but not limited to privacy policy and disclaimers or any other terms & conditions as may be stipulated by the company from time to time.
- The customer agrees to receive service balance and other informative SMS sent by the Company from time to time on his/her mobile phone.
- The Company reserves the right to modify, alter, change or amend any or all of the terms and conditions contained hereinabove from time to time, without any intimation to the customer, by way of updating the same on the website of the Company.
- The above terms and conditions are subject to review from time to time, altered, modified and updated terms and conditions will be intimated by listing the same on website netwayconnect.com.
- The customer has fully read and the contents of the terms and conditions have been explained in vernacular, Verbatim and upon understanding, have signed the CAF as a token of its acceptance/consent and further with a clear understanding that it is valid and binding document and can be enforced in the Court of Law. FOR FTTH (CPE RELATED TERMS & CONDITIONS)
- CPE (Customer Premises Equipment) is any equipment given by the company to the customer as part of its Internet Services for Access to the network. CPE is and will always remain the property of the Company (unless specified otherwise in writing) and will remain in the custody of the customer till the subsistence of services. It has to be returned in good order and condition upon termination of services for any reason whatsoever.
- The Customer shall have no title and/or ownership and/or interest in the CPE and therefore shall not be entitled to Transfer/Assign/Lease and/or otherwise part with the same under any circumstances. The ownership and effective control over the CPE shall always remain with the Company. The customer shall not claim any charge or lien on the CPE, even if any dispute is pending between the customer and the Company. Customer shall be responsible for the maintenance and upkeep of the CPE subject to normal wear and tear.
- All CPE provided (but not sold) by the Company shall always remain the absolute property of the company. The customer shall only have the use and custody of the equipment or other devices and/or apparatus that may be provided to the customer from time to time by the Company during the subsistence of services. The Company shall be entitled to remove or disconnect the CPE from the Customer's premises at any time upon termination of the service for any reason whatsoever.
- The Company will charge for loss or damage to CPE at the market rate prevailing at the time of loss or damage.
- The Company shall be entitled to recover the equipment as well as a sum equivalent to the monthly rentals for the period of delay in handing over the same.
- The Company may, at its discretion, charge the Customer for any repairs required to be done to the CPE as a result of the customer’s negligence, misuse, or due to natural calamities.
- Customer agrees and confirms that he/she/they have read and understood the warranty policy of the CPE and agrees to abide by the same.
Referral Scheme - The Referral Scheme offer is valid only for existing Active Subscribers (Referred to as "Referrer Subscriber") who are currently availing of Netway Internet Services and does not apply to our SME customers.
- The Referrer Subscriber is entitled to refer any number of new customers (hereinafter referred to as "Referred Subscriber") for Netway Internet; however, the Referral benefit shall be conferred only once per customer.
- The Referral benefit is given to the Referrer Subscriber in the form of ₹300/- discount on the next bill/recharge of the subscribed plan. This is regardless of whether the user is on a monthly plan or a fixed-term plan of 6 months or 12 months.
- The user would be eligible for a Referral benefit if the reference is made through the Netway Internet Mobile APP or website.
- This plan shall apply only when the Referrer Subscriber at the time of making the referral does not have any dues payable to Netway Internet in his Account.
- The Referrer Subscriber is free to refer any subscriber where Netway Internet is currently functional and is providing internet broadband services.
- The Referral Scheme may be changed, modified, altered, or withdrawn at the discretion of Netway Internet anytime without any prior notice.
- Netway will not be responsible for any content or streaming-related issues on any of the OTT platforms offered as part of the subscription plan. No refund will be considered if the customer is not satisfied with the OTT.
- Netway reserves the right to cancel, modify, withdraw, or discontinue the free OTT subscription offer at any time during its validity as may be required given business exigencies and/or changes by TRAI, Department of Telecom (DOT), and/or such other applicable statutory changes without any notice. Customers are advised to check this website regularly for any updates or amendments made to these Terms and Conditions.
- OTT subscriptions will be activated once per user on the user’s mobile number registered with Netway.
- The OTT subscription offer is non-transferable. No exchange or redemption for an equivalent cash amount or in any other form shall be allowed.
- The OTT subscription period would be the same as the Netway Internet plan validity period, but the expiry date of OTT subscription plans may differ for various OTT subscriptions offered.
- An online refund may be extended to the User if the transaction is incomplete, meaning that the User’s plan was not renewed but online payment had been generated.
- Netway will not be responsible for OTT content access and content availability. Netway will not be liable if OTT content access is not configured or cannot be availed due to malfunction, delay, network congestion, or hardware failure. For any issues related to claims, damages, or losses concerning the quality or functionality of the OTT subscription platform and/or content access, the customer is requested to contact the respective OTT’s customer care.
- OTT subscriptions will only be activated on new subscriptions and at the time of renewals by existing Netway subscribers on specific plans.
- The OTT subscription offer is valid for selected Netway Fiber plans only.
- Netway will not be held liable for any claims arising out of or in connection with the use of the content or for any loss or damage of whatsoever nature caused to the Netway subscriber or any third party in connection with the subsistence of the OTT content.
- The plan with OTT benefits may be restricted to particular cities and may be modified or withdrawn at any point in time with no further notice from Netway.
- Links to third-party sites and OTT platforms are provided as a convenience to user(s), and Netway has no control over such sites & OTT platforms, i.e., content and resources provided by them. The Company may allow user(s) access to content, products, or Services offered by third parties through hyperlinks (in the form of word logos, links, banners, channels, or otherwise) to such Third Party’s website or OTT Platforms. Users are cautioned to read such sites' & OTT Platforms' terms and conditions and/or privacy policies before using them to understand the terms of use. Netway has no control over such third-party sites or platforms and shall not be responsible or liable for any content, products, or Services made available on those platforms.
- All related icons and logos of the relevant OTT Platform are registered trademarks or service marks of the relevant third party owning such OTT Platforms in various jurisdictions and are protected under applicable copyright, trademark, and other proprietary rights laws. Netway only displays the said logos and names in a restricted manner to promote the OTT Platform and in no way infringes the IPR of the same. Unauthorized copying, modification, use, or publication of these marks is strictly prohibited. Netway reserves the right to remove the logo or name of the OTT Platform from its website.
