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This Privacy Policy (the “Policy”) sets out how Netway Infotech Private Limited (hereinafter referred to as “NIPL”), handles or deals with your Personal Information, including Sensitive Personal Data, which NIPL collects, receives, possesses, stores, deals, or handles while you use NIPL’s website, applications (hereinafter called “apps”) and services (collectively, “NIPL Services/Products”) or otherwise interact with us during the course of our relationship.
This Policy should be read with the Terms of Use at
https://www.netwayconnect.com/
terms-conditions, Terms and Conditions of Customer Acquisition Form (CAF) for NIPL’s Services, End User Agreement of network devices provided by NIPL, or any other terms agreed upon, document executed/signed by you, as may apply.
Registration, usage, or purchase of any of NIPL’s Services/Products implies your express consent and agreement to this Policy.
This Policy may be modified in view of changes in business, technology, regulatory framework, and the like. The modification will be intimated to you online. You are encouraged to regularly visit this page to review the policy and any modifications.
To facilitate your seamless access to NIPL Services/Products, billing, innovation, improvement, marketing, and promotion, and/or for complying with regulatory obligations, NIPL may collect the following types of information:
Personal Information – information that can identify you directly or indirectly:
Basic details such as your name, contact number, address, and date of birth
Photograph
ID/address proof (Aadhaar, PAN, etc.)
Transactions linked with your customer ID
Demographic details
Usage logs, cookies
Device identifiers (IMEI, IMSI, MAC, IP, etc.)
Sensitive Personal Data includes:
Passwords or login credentials
Financial info like bank/card details
Biometric information
Mandatory information under law includes:
Name, phone number, address
Photograph
Valid ID and address proof
If you decline to provide required information or withdraw consent, services may be discontinued.
Non-Personal Information may include:
Device/system/browser/OS/IP info
Web/app usage analytics
Location data
We may also collect information if you contact us or fill out a form. Submitting your information may imply consent to be contacted via phone, SMS, WhatsApp, or email, even on DND numbers.
CPE (Customer Premises Equipment) is any equipment given by the company to the customer as part of its Internet Services for Access to the network. CPE is and will always remain the property of the Company (unless specified otherwise in writing) and will remain in the custody of the customer till the subsistence of services. It has to be returned in good order and condition upon termination of services for any reason whatsoever.
The Customer shall have no title and/or ownership and/or interest in the CPE and therefore shall not be entitled to Transfer/Assign/Lease and/or otherwise part with the same under any circumstances. The ownership and effective control over the CPE shall always remain with the Company. The customer shall not claim any charge or lien on the CPE, even if any dispute is pending between the customer and the Company. Customer shall be responsible for the maintenance and upkeep of the CPE subject to normal wear and tear.
All CPE provided (but not sold) by the Company shall always remain the absolute property of the company. The customer shall only have the use and custody of the equipment or other devices and/or apparatus that may be provided to the customer from time to time by the Company during the subsistence of services. The Company shall be entitled to remove or disconnect the CPE from the Customer’s premises at any time upon termination of the service for any reason whatsoever.
The Company will charge for loss or damage to CPE at the market rate prevailing at the time of loss or damage.
The Company shall be entitled to recover the equipment as well as a sum equivalent to the monthly rentals for the period of delay in handing over the same.
The Company may, at its discretion, charge the Customer for any repairs required to be done to the CPE as a result of the customer’s negligence, misuse, or due to natural calamities.
Customer agrees and confirms that he/she/they have read and understood the warranty policy of the CPE and agrees to abide by the same.
The Referral Scheme offer is valid only for existing Active Subscribers (Referred to as “Referrer Subscriber”) who are currently availing of Netway Internet Services and does not apply to our SME customers.
The Referrer Subscriber is entitled to refer any number of new customers (hereinafter referred to as “Referred Subscriber”) for Netway Internet; however, the Referral benefit shall be conferred only once per customer.
The Referral benefit is given to the Referrer Subscriber in the form of ₹300/- discount on the next bill/recharge of the subscribed plan. This is regardless of whether the user is on a monthly plan or a fixed-term plan of 6 months or 12 months.
The user would be eligible for a Referral benefit if the reference is made through the Netway Internet Mobile APP or website.
This plan shall apply only when the Referrer Subscriber at the time of making the referral does not have any dues payable to Netway Internet in his Account.
The Referrer Subscriber is free to refer any subscriber where Netway Internet is currently functional and is providing internet broadband services.
The Referral Scheme may be changed, modified, altered, or withdrawn at the discretion of Netway Internet anytime without any prior notice.
Netway will not be responsible for any content or streaming-related issues on any of the OTT platforms offered as part of the subscription plan. No refund will be considered if the customer is not satisfied with the OTT.
Netway reserves the right to cancel, modify, withdraw, or discontinue the free OTT subscription offer at any time during its validity as may be required given business exigencies and/or changes by TRAI, Department of Telecom (DOT), and/or such other applicable statutory changes without any notice. Customers are advised to check this website regularly for any updates or amendments made to these Terms and Conditions.
OTT subscriptions will be activated once per user on the user’s mobile number registered with Netway.
The OTT subscription offer is non-transferable. No exchange or redemption for an equivalent cash amount or in any other form shall be allowed.
The OTT subscription period would be the same as the Netway Internet plan validity period, but the expiry date of OTT subscription plans may differ for various OTT subscriptions offered.
An online refund may be extended to the User if the transaction is incomplete, meaning that the User’s plan was not renewed but online payment had been generated.
Netway will not be responsible for OTT content access and content availability. Netway will not be liable if OTT content access is not configured or cannot be availed due to malfunction, delay, network congestion, or hardware failure. For any issues related to claims, damages, or losses concerning the quality or functionality of the OTT subscription platform and/or content access, the customer is requested to contact the respective OTT’s customer care.
OTT subscriptions will only be activated on new subscriptions and at the time of renewals by existing Netway subscribers on specific plans.
The OTT subscription offer is valid for selected Netway Fiber plans only.
Netway will not be held liable for any claims arising out of or in connection with the use of the content or for any loss or damage of whatsoever nature caused to the Netway subscriber or any third party in connection with the subsistence of the OTT content.
The plan with OTT benefits may be restricted to particular cities and may be modified or withdrawn at any point in time with no further notice from Netway.
Links to third-party sites and OTT platforms are provided as a convenience to user(s), and Netway has no control over such sites & OTT platforms, i.e., content and resources provided by them. The Company may allow user(s) access to content, products, or Services offered by third parties through hyperlinks (in the form of word logos, links, banners, channels, or otherwise) to such Third Party’s website or OTT Platforms. Users are cautioned to read such sites’ & OTT Platforms’ terms and conditions and/or privacy policies before using them to understand the terms of use. Netway has no control over such third-party sites or platforms and shall not be responsible or liable for any content, products, or Services made available on those platforms.
All related icons and logos of the relevant OTT Platform are registered trademarks or service marks of the relevant third party owning such OTT Platforms in various jurisdictions and are protected under applicable copyright, trademark, and other proprietary rights laws. Netway only displays the said logos and names in a restricted manner to promote the OTT Platform and in no way infringes the IPR of the same. Unauthorized copying, modification, use, or publication of these marks is strictly prohibited. Netway reserves the right to remove the logo or name of the OTT Platform from its website.
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